Once the user who will provide help inputs the right password, the person in need of help needs to approve the remote assistance connection. Once a remote assistance connection is created, both the user in need of help and the person who provides help will be able to see the same screen. There is also an option where the person in need of help
May 07, 2018 · When you setup the remote assistance request it sets up a port forwarding rule (using a random port number) automatically using UPnP. Port 3389 isn't used. The internal and external IP addresses and port numbers are put in the Invitation.msrcincident file. When you terminate the remote assistance session the port forwarding rule is removed Apr 26, 2013 · On the Remote Access server or any ISATAP enabled computer, run "ipconfig".You want to know the prefix of the IPv6 address on the "Tunnel adapter isatap" adapter, up to and including the ":5efe:". We will use this to define the a /96 network that represents your entire ISATAP network from which to allow incoming connections. In a public location (such as an airport), the Remote Assistance exception is disabled by default and does not open ports for UPnP and Simple Service Discovery Protocol (SSDP) traffic. In a private network (a home or work network, for example) the Remote Assistance exception is enabled by default and UPnP and SSDP traffic is permitted. May 29, 2020 · Another Windows utility, Windows Remote Assistance, works similarly to Remote Desktop, but it is specifically geared toward remote tech support and is configured differently with different requirements. You may want to turn this off as well, using the same System Properties dialog as Remote Desktop. A standard user should be able to allow Remote Assistance and Remote Desktop features through the standard Windows firewall without a need to understand the firewall ports. Windows 7 and Windows Vista utilize TCP/UDP ports 49152 to 65535 for Remote Assistance. The Remote Assistance feature can be enabled at any moment by turning on the mentioned Allow Remote Assistance connections to this computer option. Tip: When the feature is enabled, you can apply restrictions to incoming connections. Jun 02, 2011 · When using Remote Assistance, the user who sends the invitation needs to manually grant permission for the other user. Therefore, the user who needs assistance should always be logged in on her system to get help through Remote Assistance. Both users see the same desktop in Remote Assistance, while only the owner sees the desktop and others see
Dec 29, 2012 · To do this, when you connect, it asks you for the remote user's ID. Put in the remote user's id, and connect. In the next box that appears, rather than put in the remote user's password, there is a link just below that box that allows you to set up Windows Authentication on the remote user's machine.
Jul 27, 2017 · RELATED: The Best Tools to Easily Perform Remote Tech Support. If you’re both using Windows 10, you can use the built-in “Quick Assist” app to do this. If one of you is using Windows 7 or 8, you can use the older Windows Remote Assistance. Windows Remote Assistance is still included in Windows 10, just in case you need it. Remote assistance relies on full network connectivity between the expert user's computer and the novice user's computer over the following network ports: TCP port 135; TCP port 3389; All TCP ports that are greater than 1024; If port filtering exists for any of these ports between the two computers, Remote Assistance will not work.
Remote Assistance will not work if the NAT-enabled router is configured to block the specific ports used by Remote Assistance. See the section titled "Remote Assistance and Windows Firewall" later in this chapter for more information. Remote Assistance will not work if the User’s NAT-enabled router is configured to block all UDP traffic.
A standard user should be able to allow Remote Assistance and Remote Desktop features through the standard Windows firewall without a need to understand the firewall ports. Windows 7 and Windows Vista utilize TCP/UDP ports 49152 to 65535 for Remote Assistance.